Please read and understand The Return Policy.
- Before sending anything back, please email us. Tell us what you want to return and the reason you want to or need to return the item.
- Get an RMA# from us. When we send you the number we give you instructions on where to send the package. Most things ordered ship from drop shippers and your return may not go to our published address.
- When we receive your return if it is because of our error will refund the full purchase price to you within 5 business days.
- Returned merchandise that is new for any other reason we will issue a credit of the purchase price minus shipping and handling and restocking fees.
- Returned used merchandise the credit will be 50% or less of the purchase price, depending on the condition of the return.
- If the product arrived to you broken, please send us photos as soon as possible so we can file a claim with the carrier. Replacement or refund is given at our discretion.
- Products under warrant that arrive broken are covered by the manufacturer and you will need to contact them. If you are unsure, contact us and we will help you sort it out.
Important Notes In The Return Policy
Please note that upon receipt of your return we or our drop shippers shall fully inspect the return to confirm all parts, manuals, packaging and any other part of the original shipment is in new condition. Any cost associated with the replacement of missing parts or damaged original packaging shall be passed on to you.
Important return details:
- Please make sure the return has all original packaging including all parts and manuals.
- As per our return policy, we accept returns for UNUSED items within 30 days from the original date of receipt.
- If you registered the item for warranty with the manufacturer we are unable to accept the return.
- All serial numbers must match from your original purchase
- All shipping charges are non-refundable unless the return is the result of our error.
- We issue Refunds or credits when the item inspection is complete.
- This RMA is valid for 30 days from the time of issue. Have it postmarked by that time.